Политика возврата средств

Return and Refund Policy Chicco Armenia

Draft note: This document is prepared as a business draft for review and should be checked by the store owner/legal advisor before publication.

Last updated: [add date]

This Return and Refund Policy applies to purchases made through the Chicco Armenia online store. Please review it carefully before placing an order.

1. Return period

• Customers may request a return within [14] calendar days from the date they receive the order, unless a different period is required by applicable law.
• To be eligible for a return, the product must be unused, in its original condition, in its original packaging, complete with all labels, accessories, manuals, inserts, and proof of purchase.

2. Products that cannot be returned

• For health, hygiene, and safety reasons, certain products may not be eligible for return once opened, used, washed, assembled, damaged, or removed from original packaging.
• This may include baby bottles, teats, pacifiers, teethers, cups, feeding accessories, hygiene products, bath and skincare products, personal care items, and other child-related products where hygiene or safety is relevant.
• Final sale or discounted items may be non-returnable where clearly stated at the time of purchase, unless the product is defective, damaged, unsafe, or not as described.

3. Damaged, defective, or incorrect products

• Customers should inspect the order upon delivery. If a product is damaged, defective, missing parts, or different from the ordered item, the customer should contact Chicco Armenia as soon as possible.
• The customer may be asked to provide the order number, contact details, a description of the issue, and clear photos or videos of the product, packaging, and visible damage or defect.
• After reviewing the request, Chicco Armenia may offer replacement, repair where applicable, refund, or another suitable solution in accordance with applicable consumer protection rules.

4. How to request a return

• Customers must contact Chicco Armenia Customer Service before sending any product back: Email: [support email]; Phone: [phone number].
• Returns sent without prior approval may not be accepted.

5. Return shipping

• If the return is due to a damaged, defective, or incorrect product, Chicco Armenia will review the case and provide return instructions.
• If the return is requested for another reason, such as change of mind, the customer may be responsible for return shipping costs unless otherwise required by applicable law.

6. Refunds

• Once the returned product is received and inspected, Chicco Armenia will notify the customer whether the refund has been approved.
• If approved, the refund will be processed using the original payment method, unless another method is agreed or required by the payment provider.
• The time required for the refund to appear in the customer account may depend on the bank, card issuer, or payment provider.
• Shipping fees, cash on delivery fees, service fees, and other non-product charges may be non-refundable unless the return is caused by a defective, damaged, or incorrect product or unless otherwise required by law.

7. Exchanges

• Exchanges are subject to product availability. If the requested replacement product is unavailable, Chicco Armenia may offer a refund or another suitable solution.

8. Warranty

• Some Chicco products may be covered by a manufacturer warranty. Warranty terms may vary depending on product type and official warranty conditions.
• Warranty coverage does not apply to misuse, improper installation, normal wear and tear, accidental damage, failure to follow instructions, unauthorized repair, or modifications.

9. Contact

• Chicco Armenia Customer Service
• Email: [support email]
• Phone: [phone number]
• Address: 27/3 Azatutyan Avenue, 0014, Armenia